Privacy Policy

Last updated: August 7, 2026

SEQ Air Care respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how SEQ Air Care collects, holds, uses and discloses personal information when you visit our website, make or manage a booking, contact us, use our services or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with SEQ Air Care.

We may collect:

• Contact information, such as your name, email address and mobile phone number.

• Service address information, such as the address and suburb where a service is requested.

• Booking information, including your selected service, number of units, appointment date and time, booking status, booking reference and changes made to an appointment.

• Service information, including details about work requested or completed, service history, job notes, findings, before and after photographs and other information relevant to providing the service.

• Payment and transaction information, such as amounts charged, payment status, payment method and transaction records. Payment details may be processed directly by third-party payment providers. We do not necessarily receive or store complete payment card details.

• Communications, including information you provide when you contact us by phone, email, SMS, website forms, social media or other channels.

• Marketing preferences, including whether you have consented to or opted out of promotional communications.

• Device and technical information, such as your IP address, browser type, device type, operating system and other technical information generated when you access our website.

• Website usage information, such as pages visited, interactions with the website, booking activity, referring websites and advertising interactions.

We generally do not require sensitive information to provide our services and ask that you do not provide sensitive information unless it is reasonably necessary.

How We Collect Personal Information

We may collect personal information:

• directly from you when you make or manage a booking;

• when you contact or communicate with us;

• when you use our website or customer booking portal;

• when you purchase or receive a service;

• automatically through cookies and similar technologies;

• through service providers that assist us in operating our business; or

• from another person where they make an enquiry or booking on your behalf.

Where practical, we collect personal information directly from you.

Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

• provide air conditioning cleaning and related services;

• check appointment availability;

• create, confirm and manage bookings;

• prevent scheduling conflicts and duplicate bookings;

• allow customers to reschedule or otherwise manage appointments;

• provide access to booking and service information;

• communicate with you about your booking;

• send appointment confirmations, reminders and service updates;

• process and record payments;

• respond to enquiries and provide customer support;

• maintain records of services previously provided;

• document work completed, including through job notes and before and after photographs;

• improve our website, booking experience and services;

• understand how customers use our website;

• measure the effectiveness of advertising and marketing;

• prevent fraud, misuse or security incidents;

• comply with legal, regulatory, taxation, accounting and record-keeping requirements; and

• establish, exercise or defend legal claims where necessary.

We only use personal information for purposes reasonably connected with the reason it was collected, or as otherwise permitted or required by law.

Booking and Service Communications

If you make a booking with SEQ Air Care, we may contact you by SMS, email or phone regarding that booking.

These communications may include:

• booking confirmations;

• appointment reminders;

• changes to appointment times;

• information needed to complete your service;

• payment or invoice information;

• service completion information; and

• other important information relating to your appointment.

These service-related communications are separate from promotional marketing communications.

Because these communications are necessary to manage your requested service, you may continue to receive important booking or service messages even if you have opted out of promotional marketing.

Marketing Communications

Where permitted by law, we may use your contact information to send you information about SEQ Air Care services, promotions, offers or other relevant updates.

Where consent is required, we will only send promotional electronic communications where we have the appropriate consent.

You can opt out of promotional communications at any time by using the unsubscribe method provided in the communication or by contacting us.

Opting out of marketing does not prevent us from sending communications necessary to administer an existing booking or service.

Cookies, Analytics and Advertising

Our website may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• operate and secure the website;

• remember preferences;

• understand how visitors use the website;

• identify technical problems;

• measure enquiries and bookings;

• measure advertising performance;

• understand which marketing channels bring visitors to our website; and

• display or measure relevant advertising where permitted.

Information collected through these technologies may include your IP address, browser information, device information, pages visited, actions taken on the website and information about how you arrived at our website.

Some of these technologies are provided by third-party analytics or advertising service providers.

You can control certain cookies through your browser settings and any privacy or cookie controls made available on our website. Disabling some cookies may affect the operation of certain website features.

Service Photos and Job Records

We may record information about work performed as part of providing our services.

This may include before and after photographs of air conditioning equipment, service notes, findings, maintenance information and details of work completed.

These records may be associated with your booking so that we can maintain an accurate service history and provide appropriate customer support.

We will not intentionally publish information that identifies you or your private residential details for promotional purposes without appropriate permission.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to third parties that assist us with:

• website and online service operation;

• booking and appointment management;

• cloud hosting and data storage;

• customer communications;

• SMS and email delivery;

• payment processing;

• calendar and scheduling services;

• analytics and website performance;

• advertising and conversion measurement;

• accounting and business administration;

• information technology and security; and

• professional services such as legal or accounting advice.

These service providers may only receive the information reasonably necessary for them to perform their services.

We may also disclose personal information:

• where you have requested or consented to the disclosure;

• where required or authorised by law;

• to investigate suspected fraud, unlawful activity or security incidents;

• to protect the rights, safety or property of SEQ Air Care, our customers or others; or

• in connection with a sale, transfer or restructuring of all or part of the business.

We do not sell lists of customer personal information.

Overseas Processing and Storage

Some third-party service providers used to operate our website and business may store or process information using systems located outside Australia.

The countries in which information may be processed can vary depending on the service provider and the systems they use.

Where required by applicable privacy law, we take reasonable steps in relation to the handling of personal information by overseas recipients.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include appropriate technical, administrative and access controls.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels where possible.

How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide and maintain service records;

• manage our relationship with customers;

• respond to enquiries or disputes;

• meet taxation, accounting and legal requirements; and

• protect our legitimate business interests.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal record-keeping requirements.

Accessing or Correcting Your Information

You may contact us if you would like to:

• request access to personal information we hold about you;

• ask us to correct information that is inaccurate, incomplete or out of date; or

• ask a question about how your information is handled.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, access, correction or deletion requests may be limited or refused where permitted or required by law.

Deletion Requests

You may ask us to delete personal information we hold about you.

We will consider deletion requests having regard to applicable legal requirements and whether we still reasonably require the information for purposes such as completing a service, maintaining transaction records, resolving disputes or complying with record-keeping obligations.

Where information cannot reasonably be deleted, we may retain it only for as long as necessary.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

SEQ Air Care is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies of third-party websites before providing personal information to them.

Children's Privacy

Our services are intended for adults arranging services for residential or commercial properties.

We do not knowingly collect personal information directly from children where it is not reasonably necessary.

If you believe a child has provided personal information to us without appropriate authority, please contact us.

Your Privacy Choices

Depending on the circumstances and applicable law, you may have rights relating to the personal information we hold about you.

You may contact us to:

• access your personal information;

• correct inaccurate personal information;

• request deletion where appropriate;

• withdraw consent where processing is based on consent;

• opt out of promotional communications; or

• raise a concern about our handling of your personal information.

We will respond to privacy requests within a reasonable period and in accordance with applicable law.

Privacy Complaints

If you believe your personal information has been mishandled or you have a concern about our privacy practices, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies to our handling of your personal information and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, information-handling practices or legal requirements.

The updated version will be published on our website and the "Last updated" date at the top of this policy will be changed.

We encourage you to review this Privacy Policy periodically.

Contact SEQ Air Care

If you have questions about this Privacy Policy, would like to access or correct your personal information, or would like to make a privacy complaint, you can contact:

SEQ Air Care

Email: hello@seqaircare.com.au
Phone: +61 407 090 330